Understand Your Conflict Patterns 

Discover your conflict tendencies, how to leverage your strengths, and manage your areas for change and improvement

Master an Approach to Challenging Conversations 

Learn to navigate challenging dialogues with confidence and skill to achieve realistic outcomes

Develop and Implement Plans to Address Real Issues

Craft an action plan to address an upcoming challenging conversation and receive individual coaching on goal

About the Course

Join the "Styles in Conflict" course to increase your effectiveness navigating challenging dialogues with confidence. Gain insights into conflict patterns, develop emotional intelligence, and learn to diagnose real issues beneath conflicts. Enroll now to enhance your conflict management skills increasing the probability that difficult conversations will be productive and build more collaborative relationships.

Development Resources

Pennpoint Consulting Group Development Resources Associates serve as course advisors by providing feedback on your progress and plans for continued development. Each has a research and practical foundation of leadership development. They blend that with years of experience in organizations and coaching leaders to provide you with supportive and challenging feedback on what you have done and where to do next. The one-on-one time you get with them will make a difference in the insights you gain the actions you take.

Course Curriculum

6 Chapters · 52 Lessons

  1. 1

    Welcome & Introduction

    1. Welcome From Dr. Pennington! Free preview
    2. (Included in full purchase)

      Module 1: Challenging Conversations Worksheet

    3. (Included in full purchase)

      Core Frameworks and Overview

    4. (Included in full purchase)

      Your Innate Conflict Style

  2. 2

    Understanding Conflict

    1. (Included in full purchase)

      Module 2: Understanding Conflict Worksheet

    2. (Included in full purchase)

      Conflict Modes and Lencioni's Conflict Continuum

    3. (Included in full purchase)

      Conflict Modes and Conflict Continuum Examples

    4. (Included in full purchase)

      DiSC and Emotional Intelligence

    5. (Included in full purchase)

      DiSC and EQ Examples

    6. (Included in full purchase)

      The Three Frameworks Interaction in Conflict

    7. (Included in full purchase)

      Three Frameworks in Conflict Examples

    8. (Included in full purchase)

      Module 2 Check In

    9. (Included in full purchase)

      Moving to Module 3

  3. 3

    The Three Layers of Conversations

    1. (Included in full purchase)

      Module 3: Three Layers of Conversations Worksheet

    2. (Included in full purchase)

      The Three Layers Overview

    3. (Included in full purchase)

      The Layers of Conversation Examples

    4. (Included in full purchase)

      EQ Within the Three Layers

    5. (Included in full purchase)

      Examples of High and Low EQ Across the Three Layers

    6. (Included in full purchase)

      DiSC Styles Across the Three Layers of Conversation

    7. (Included in full purchase)

      Examples of DiSC Styles within Each Layer

    8. (Included in full purchase)

      Module Check-In

    9. (Included in full purchase)

      Misreading The Layers

    10. (Included in full purchase)

      Examples of Misread Layers

    11. (Included in full purchase)

      Moving to The Learning Conversation

    12. (Included in full purchase)

      The Content, Feelings, and Identity Conversations Worksheet

    13. (Included in full purchase)

      Your Completed Content, Feelings, and Identity Layers Worksheets

  4. 4

    The Learning Conversation

    1. (Included in full purchase)

      Introduction to The Learning Conversation

    2. (Included in full purchase)

      Module 4: The Learning Conversation Worksheet

    3. (Included in full purchase)

      Three Layers of Conversation & Three-Part Conversation

    4. (Included in full purchase)

      Part One, Part Two, and Part Three

    5. (Included in full purchase)

      Guide: Three Parts of The Learning Conversation

    6. (Included in full purchase)

      DiSC Communication Adjustments

    7. (Included in full purchase)

      DiSC & Three Story Integration Examples

    8. (Included in full purchase)

      EQ Tools for the Three Stories

    9. (Included in full purchase)

      Module 4 Check-In

    10. (Included in full purchase)

      Regulation Tools for Challenging Conversations

    11. (Included in full purchase)

      Integrating Knowledge and Tools into Your Leadership Signature

    12. (Included in full purchase)

      Moving to Module 5 Your IMPACt

    13. (Included in full purchase)

      Your Third Story Opener

  5. 5

    Reflecting Your IMPACt

    1. (Included in full purchase)

      Module 5: Reflections on Your IMPACt

    2. (Included in full purchase)

      Your IMPACt

    3. (Included in full purchase)

      DiSC Syles in Your IMPACt

    4. (Included in full purchase)

      Elevation in EQ for Your IMPACt

    5. (Included in full purchase)

      The Continuum and Layer Recognition in Your IMPACt

    6. (Included in full purchase)

      Define Your IMPACt

    7. (Included in full purchase)

      Congratulations on Completing the Styles in Conflict Course

  6. 6

    Conclusion & Additional Resources

    1. (Included in full purchase)

      Adaptations

    2. (Included in full purchase)

      Prior to Your Coaching Session

    3. (Included in full purchase)

      Schedule Your 1:1 with PennPoint Consulting

    4. (Included in full purchase)

      Continued Growth - Weekly Workbook

    5. (Included in full purchase)

      Leadership SPARK Podcast on Your Leadership Signature

    6. (Included in full purchase)

      Peak Performers with Dr. Gregory Pennington

What People Are Saying

Listening well is one of the most important skills you can bring to a difficult conversation. - Douglas Stone

”
The thing I learned was how to start the conversation!
Joanne L.

Banking

”
I still think I am conflict avoidant but now I have an idea of how to be more direct.
Gene P.

Pharmaceuticals

”
Instead of worrying too much about how the conversation would go, I have some tools to help me get ready.
Jessica L.

Insurance

”
I did not mind being direct and to the point. I assumed if somebody knew what they were talking about they would be willing to fight for their position. When I made myself do some of the reflections in this course, I realized I was really trying to prove I was the boss instead of listening.
Clay C.

Construction Engineering

Ready to Transform Your Conversations?

Enroll now to elevate your communication skills and build strong relationships

$500.00

Enroll Now Free preview